Privacy policy

Last updated: April 2026

1. Introduction

SkaLean Inc. is committed to protecting the personal data of its users and clients in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and local data protection laws in force in the territories where we operate.

This policy describes the data we collect, the purposes of its processing, the security measures in place, and your rights in this regard.

2. Data controller

SkaLean Inc.
Head office: Montreal, Quebec, Canada
Email: privacy@skalean.com

3. Data collected

Via the website (skalean.com): When you use our contact form, we collect your name, email address and the content of your message.

Via the SkaLean platform: In the course of using our services, we process client data, conversations with the AI assistant, documents indexed in AI Studio, and metadata related to automations.

4. Processing purposes

Collected data is used to:

• Respond to your contact and information requests
• Provide and maintain the SkaLean service
• Improve the platform and user experience
• Comply with our legal and regulatory obligations

5. Legal basis for processing

The processing of your data is based on the following legal bases:

• Consent: for the contact form and marketing communications
• Contract performance: for the provision of the SkaLean service
• Legitimate interest: for platform improvement and security

6. Data retention periods

Data is retained for the following periods:

• Contact data: 3 years from the date of last exchange
• Platform data: duration of the contract + 30 days after termination
• Activity logs: 12 months

7. Data recipients

Your data may be shared with the following service providers, strictly in the context of service delivery:

• OVHcloud — SkaLean platform hosting (Montreal, Canada)
• Hostinger International Ltd — website hosting
• Resend — transactional email delivery

No platform data is transferred outside the hosting country.

8. International transfers

Data processed via the SkaLean platform remains hosted in Canada, at OVHcloud's Montreal data center.

Data collected via the website (contact form) may transit through Hostinger servers located outside Canada. In such cases, appropriate contractual measures are in place to ensure an adequate level of protection.

9. Your rights

In accordance with applicable regulations, you have the following rights over your personal data:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to certain processing activities
• Right to restriction: restrict processing in certain cases

To exercise your rights, contact us by email at privacy@skalean.com. We are committed to responding within 30 days.

10. Cookies

The skalean.com website uses the following types of cookies:

• Essential cookies: necessary for the operation of the website (session management). These cookies do not require consent.
• Analytical cookies: if used, they are only placed with your prior consent to measure website traffic.

SkaLean does not use any advertising or tracking cookies for marketing purposes.

11. Security

SkaLean implements appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Role-based access control (RBAC)
• Audit logs and activity monitoring
• Regular security testing and internal audits

12. Modifications to this policy

SkaLean Inc. reserves the right to modify this privacy policy at any time. In the event of a material modification, we will notify you by email or by a notice displayed on the website. The date of last update is indicated at the top of this document.

13. Contact

For any questions relating to this privacy policy or the protection of your personal data, contact us at: privacy@skalean.com.