Reducecitizenresponsetimeby 70%.

Yes, digital sovereignty is at the heart of SkaLean's offer for the government sector. SkaLean can be deployed in full on-premise mode on the administration's IT infrastructure, without any connection to cloud servers located outside the country. This architecture guarantees that citizens' data never crosses national borders.

For administrations that want to benefit from the cloud while maintaining sovereignty, we offer deployment on certified regional clouds (for example, government data centers in Canada or France). The sovereign GPUs used by SkaLean can be subject to security certification according to applicable standards (ISO 27001, SOC 2, or specific national standards).

Government on-premise deployment includes an initial security audit, penetration testing, and training for the administration's IT security team.

SkaLean improves citizen service across several measurable dimensions.

1. Reducing response times: the AI Assistant answers instantly (under 2 seconds) to common citizen questions about services, procedures, forms, timelines, and contacts. In a typical government call center, 65% of requests are repetitive and can be handled by AI.
2. 24/7 availability: citizens can get information and submit requests at any time, including evenings, weekends, and holidays.
3. Personalization: the assistant recognizes the citizen's situation (resident or non-resident, type of benefit requested) and adapts its response accordingly.
4. Reducing form errors: the AI guides the citizen step by step through administrative form completion, reducing rejection rates for incompleteness by 40 to 60%.

On average, administrations using SkaLean see a 70% reduction in response time for common requests.

Protecting citizen data is the absolute priority of SkaLean's Government module. Regulatory frameworks covered include:

• Canada: the federal Privacy Act, Quebec's Access Act, and Law 25
• France: GDPR and CNIL regulations

Concretely, all citizen data is encrypted (AES-256 at rest, TLS 1.3 in transit), stored on sovereign servers, and subject to retention policies defined by the administration. Access to data by public officials is logged in a complete audit trail: every consultation, modification, or export of data is recorded with the official's identity, reason for access, and timestamp. SkaLean never sells or shares citizen data with commercial third parties. Potential security incidents are notifiable to competent authorities within legal deadlines (72h for GDPR).

SkaLean's AI Automation allows radically transforming the processing of administrative requests. The typical workflow proceeds in three steps:

1. Reception: the citizen submits a request via the government portal, by email, or in person (scanning of paper form). The AI automatically extracts all relevant information from the form, including from scanned documents, with 97% accuracy.
2. Preliminary validation: the system automatically checks that all mandatory fields are filled, that supporting documents are present and compliant, and that the citizen meets configured eligibility criteria. If information is missing, a personalized message is sent with the precise list of missing elements.
3. Intelligent routing: depending on the nature and complexity of the request, the workflow automatically routes it to the right department or appropriate agent. Simple requests can be processed entirely automatically; for complex requests, the agent receives a pre-instructed file with all structured information.

On average, administrations see a 60% reduction in processing time and a 35% increase in citizen satisfaction.

Yes, Canadian official bilingualism is natively supported by SkaLean. The AI assistant can communicate interchangeably in French and English, automatically detect the citizen's preferred language (based on the language of the first message or a profile preference setting), and maintain linguistic consistency throughout an interaction.

For administrations subject to Canada's Official Languages Act (OLA), SkaLean can be configured to guarantee that all services are offered in both languages with the same quality and level of detail, and that official communications are generated in the citizen's language.

In a Quebec context, SkaLean also respects the Charter of the French Language: default communications are in French, with automatic switching to English on explicit request. For multilingual contexts, SkaLean natively supports Arabic as a third language, and other languages can be configured as needed.

Decision traceability is a fundamental principle of SkaLean's Government module. Every action involving an AI-assisted administrative decision is recorded in an immutable audit trail comprising:

• the identity of the agent who used the AI
• the question asked of the AI and the response or recommendation generated
• the cited documentary sources
• the agent's final decision (the human always remains the responsible party)
• the complete timestamp

These logs are exportable in standard formats (CSV, certified PDF) to respond to access to information requests. SkaLean's AI is configured to never make final automatic decisions regarding citizens' rights: any decision involving rights is subject to mandatory human validation (Human In The Loop, HITL principle, documented and verifiable). For access to information requests under Quebec's Access Act, SkaLean can generate an automatic report concerning a specific citizen, within legal deadlines.