Reduce missed calls by 40%

Yes, SkaLean was designed from the ground up to meet the strictest health data requirements.

1. HIPAA compliance: we deploy exclusively on sovereign GPUs hosted in the client's country. Medical data never transits through servers located in the United States or subject to the American Cloud Act. Each tenant has an isolated and encrypted memory space (AES-256), and all record accesses are logged in an immutable audit trail.
2. Quebec Law 25: SkaLean natively integrates the detection and classification of personal health information (medical PII). File numbers, diagnoses, prescriptions, and insurance information are automatically identified and subjected to enhanced access controls. Access, correction, and deletion rights are manageable directly from the administration dashboard, allowing your privacy officer to respond to any patient request within legal deadlines (30 days).

Practically, a Montreal dental clinic using SkaLean can automate SMS appointment reminders without this data ever leaving Canadian infrastructure. An initial compliance assessment is included in all our Healthcare plans.

Appointment no-shows represent a significant financial loss: between $150 and $400 per empty slot in a dental or medical clinic. SkaLean reduces this rate by an average of 68% through a multi-level automated reminder system:

1. 72-hour reminder: sent by email before the appointment.
2. 48-hour reminder: sent by SMS.
3. 2-hour reminder: sent by voice or text message.

Each reminder includes a one-click confirmation or cancellation link. If the patient cancels, the slot is automatically put back in the calendar and offered to other patients on a waiting list. For example, a physiotherapy clinic with 3 practitioners managing 80 appointments per week with an initial no-show rate of 25% loses approximately $2,000 per week. After SkaLean deployment, this rate drops to 8%, recovering approximately $1,360 per week, or more than $70,000 annually. The AI assistant can also manage dynamic waiting lists: when a patient cancels at the last minute, it automatically contacts the first 3 patients on the waiting list to offer the freed slot.

Absolutely. SkaLean's AI Assistant operates 24/7 on WhatsApp, web chat, SMS, and even by phone (voice) to answer common patient questions. It can provide information on business hours, pricing, services offered, accepted insurers, typical wait times, and directly book appointments in the clinic's management system.

For questions beyond its capabilities, such as acute nighttime pain or a question about a specific diagnosis, the assistant automatically applies an escalation protocol: it informs the patient that such a question requires the attention of a healthcare professional, provides the emergency dental number or 811 (Info-Santé in Quebec), and adds a note in the file so the clinical team can call the patient back at opening. This mechanism is configurable according to a confidence threshold: if the AI is only 75% confident in its response, it automatically transfers.

In practice, 65% of incoming calls to a clinic concern repetitive questions (hours, pricing, appointments) that the AI handles entirely, freeing the receptionist for complex cases.

SkaLean offers native connectors for the main clinic management software used in North America, including Clinicmaster, Medesync, Dentitek, ABELDent, and Clinicware. Integration is done via secure REST API or via a dedicated connector installed on your local server, without requiring data migration or changes to your current workflow.

Concretely, when a patient books an appointment via the AI assistant at 11 PM, the appointment appears directly in your Clinicmaster calendar the next morning, with the patient's name, contact information, and reason for consultation. Conversely, when an appointment is cancelled from Clinicmaster by the receptionist, the slot is automatically made available again and waiting lists are notified.

For software without a native connector, SkaLean offers integration via calendar synchronization (iCal/Google Calendar) or secure scraping. Deploying a standard integration takes 3 to 5 business days. Our technical team manages the entire setup and provides complete documentation to your IT team.

SkaLean's AI Studio allows you to index your medical documents (clinical protocols, therapeutic guides, anamnesis forms, internal procedures, training documentation) so your team can find them instantly. Security is ensured through several layers:

• Encryption: all documents are encrypted at rest (AES-256) and in transit (TLS 1.3) on your local sovereign infrastructure.
• Granular access rights: a dental assistant can access sterilization protocols, but not complete patient records. The clinic administrator defines these access rules from the dashboard.
• No nominative storage: AI Studio does not store nominative patient records in its search index. It can index anonymized documents or general protocols, but nominative information remains in your clinical management system.

For example, a clinic with 8 dentists can index 500 pages of clinical protocols and make them accessible in natural language: "What is the instrument sterilization protocol for an extraction?" will receive a precise answer with citation of the source document, including page number.

Clinical safety is at the heart of SkaLean Healthcare's design. Several safeguards are in place:

1. Automatically refused subjects: differential diagnoses, dosage recommendations, interpretation of test results, advice on specific medications. Any question in these categories triggers a standard message explaining that only a qualified healthcare professional can answer this request.
2. Confidence threshold: if the AI's response confidence score drops below a configurable threshold (for example 80%), the response is not transmitted to the patient and the conversation is redirected to a team member.
3. Archiving for audit: all conversations are archived and viewable by the clinical manager.

In practice, SkaLean has been tested with more than 2,000 simulated patient questions: the correct refusal rate for inappropriate medical questions reaches 99.1%. Our base model for healthcare relies on MedGemma, a specialized medical model trained to distinguish between general health information and personalized medical advice.