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Monthly subscription prices include: full access to the module, updates, maintenance, standard support, and usage quotas listed on each plan. What may be added: (1) one-time setup fee — once at signing, non-recurring, (2) additional execution or credit blocks if you exceed your monthly quota, (3) complex custom integrations not covered by the 200+ native connectors. Our commitment: a complete quote before signing with all foreseeable costs listed, and automatic notification at 80% quota before any overage.

Setup fees cover the real engineering work done by the SkaLean team: configuring your workspace, connecting to your systems (CRM, ERP, telephony, Google Drive), indexing your initial documents, integration testing, and training your team. This is not a symbolic "activation fee" — it's a project that takes 5 to 20 days. They range from $800 (simple Starter: 1 module, few integrations) to $15,000+ (Enterprise multi-module, complex ERP integrations, HIPAA compliance). For annual Pro and Enterprise plans, setup fees may be reduced or included depending on negotiation.

Solo = 1 module at the unit price. Duo = 2 modules together with a 5% discount on the total. Trio = all 3 modules together with a 10% discount. Concretely: Studio IA Pro ($145/mo) + Automatisation IA Pro ($79/mo) = $224/mo Solo, or $213/mo Duo. Adding Assistant IA Pro ($199/mo) as Trio: $380/mo instead of $423/mo. Annual billing adds an additional 15% discount on all plans.

Yes. SkaLean offers a 30-day satisfaction guarantee on the first month of subscription: full refund if you're not satisfied for any reason within the first 30 days. Setup fees are not refunded (the engineering work has been completed and belongs to you). For Enterprise projects, a 30-day pilot phase with pre-established success metrics is offered before any long-term commitment.

All prices displayed on the website are in US dollars (USD). Billing in Canadian dollars (CAD) is possible at the exchange rate on the billing date. The invoice clearly states the currency used. For Quebec clients, applicable taxes (GST/QST) are added to the invoice according to applicable Canadian tax rules.

The best approach is the free 30-minute personalized demonstration. A SkaLean advisor analyzes your projected usage volume, priority use cases, compliance constraints, and required integrations to recommend the right plan. Quick indicators: Starter if you have fewer than 5 users and simple conversational usage. Pro if you have 5 to 25 users with CRM/ERP integration needs. Enterprise if you have strict HIPAA/GDPR requirements or more than 25 users.

Yes. Upgrades (moving to a higher plan) are effective immediately and the supplement is billed pro-rated for the current month. Downgrades (moving to a lower plan) are effective at the next billing period, without penalty. On annual subscriptions, the upgrade is calculated on the remaining months. The goal is always to find the solution that matches your actual usage, not to keep you on an oversized plan.