Reducemissedcallsby 35%.

SkaLean transforms the automotive customer journey on three main axes.

1. Responsiveness: a customer who sends a WhatsApp message at 9 PM requesting a timing belt maintenance quote receives a personalized response in under 2 minutes, with a price estimate and available slot proposals. More than 40% of automotive requests arrive outside business hours and previously went without immediate response.
2. Consistency: the AI assistant perfectly knows the service catalog, current prices, and active promotions. It never gives contradictory information, unlike a team where responses vary by advisor.
3. Follow-up: after each visit, the AI automatically sends a satisfaction message, reminds about upcoming maintenance deadlines (oil change at 8,000 km, annual inspection, roadworthiness test) and proactively proposes appointments.

A 12-employee Hyundai dealership in Quebec measured a 28% increase in customer return rate after 3 months of SkaLean use, mainly through automated proactive reminders that generated 67 additional appointments in the first quarter.

Yes, and this is one of the most impactful features for the automotive sector. SkaLean's AI Assistant connects directly to your appointment management system (native integration with common DMS like Reynolds & Reynolds, CDK Global, Dealertrack) and proposes available slots in real time based on constraints: vehicle type, nature of work, specialized technician availability, and estimated intervention duration.

Concretely, a BMW 3 Series owner wanting to schedule a full service can do so at 11 PM in 4 WhatsApp exchanges:

1. The AI asks for the license plate or VIN number.
2. It checks the maintenance history in the DMS.
3. It identifies the work needed based on mileage.
4. It proposes 3 available slots the following week.

The customer confirms, a confirmation SMS is sent with an iCal link, and an automatic reminder is sent 48h before the appointment. The technician finds the pre-filled work order upon arrival in the morning. On average, this process frees up 2.5 hours of reception work per day with 20 appointments.

SkaLean's AI Studio can index your workshop's entire technical library:

• Manufacturer technical manuals
• Service bulletins and manufacturer recall procedures
• TSB files (Technical Service Bulletins)
• Common OBD diagnostics
• Parts documentation

A technician encountering an unusual error code can query AI Studio in natural language from their work tablet: "P0420 on a 2019 Kia Sportage 2.0L, what are the probable causes and diagnostic procedure?" They receive in 15 seconds a structured summary with preliminary checks, potentially faulty parts, and the step-by-step procedure, with service manual citation. For manufacturer recalls, the AI automatically checks if the vehicle's VIN is affected by an active recall and alerts the technician.

In practice, a 6-technician workshop that was spending an average of 35 minutes searching for technical information per vehicle can reduce this to 8 minutes, saving 162 technician-hours per month on 50 vehicles per week.

Absolutely. SkaLean's AI Automation allows creating fully personalized customer follow-up workflows for the automotive sector. The service reminder workflow analyzes mileage data and last visit dates each night to identify customers whose vehicle is approaching a deadline:

• Oil change at 5,000 km from the previous one
• Annual service
• Roadworthiness test in 60 days
• Winter tires to install in October

A personalized message is automatically sent by SMS or WhatsApp. Beyond maintenance reminders, the following can also be automated:

• Seasonal campaigns (tire changes, battery check before winter)
• Warranty expiration alerts
• Open house invitations
• Loyalty promotions

A dealership with 3,500 active vehicles in its DMS can generate between 80 and 120 additional appointments per month solely through automatic reminders, with an average ROI of 8x on the solution cost.

Yes. SkaLean's AI Assistant is capable of generating maintenance and repair quotes in real time, 24/7. The process is as follows:

1. The customer contacts the garage via WhatsApp, website chat, or SMS and describes the problem or desired service.
2. The assistant asks for the exact vehicle model, year, and mileage.
3. It consults your price list configured in SkaLean and generates an estimated quote in under 2 minutes, with labor items, common parts, estimated duration, and the option to immediately book a slot.

For example, for a request to replace front brake pads on a 2020 Honda Civic, the assistant generates: "Labor: $120, Bosch Premium pads: $85, Brake fluid (if needed): $25. Estimated total: $230. Duration: 1h30. Book for tomorrow at 9 AM or Thursday at 2 PM?" This quote is sent by email to the customer and archived in the CRM. The team, arriving in the morning, finds overnight requests already qualified and with a preliminary quote.

SkaLean offers native connectors for the most widely used DMS in North America:

• Reynolds & Reynolds
• CDK Global (formerly ADP Dealer Services)
• Dealertrack (Cox Automotive)
• PBS Systems
• Quorum Information Technologies

Integration is bidirectional: SkaLean reads vehicle history, customer information, existing appointments, and parts inventory from your DMS, and sends back new appointments created via AI, pre-filled work orders, and contact notes. Data remains in your DMS as the reference system. For DMS without a native connector, integration via REST API or file export is available.

Concretely, when the AI assistant takes an appointment at 11 PM, the work order automatically appears in Reynolds & Reynolds the next morning, linked to the existing customer file. Deploying a standard DMS integration takes between 7 and 12 business days. Our team manages the entire technical process without impact on your daily operations.